About Returns and Exchanges
DEITEK is committed to provide the best shopping experience and here are some frequently asked questions about returning, exchanging or what to do if you received a damaged or incorrect product.
Frequently asked questions:
What is your return policy?
No restocking fee for unopened packaging. There is a 25% restocking fee plus outbound freight on merchandise returned/exchanged where the packaging has been opened or for any reason other than a product defect or damage. No merchandise may be returned without written authorization. To receive an RA# (Return Authorization Number) please call us toll-free at 866-482-8919 or reply to your order confirmation received via email.
If you return any merchandise without an RA# the shipment will be refused and returned to you. A return authorization must be requested within 7 days after receiving the merchandise.
What are the conditions for a return?
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, WITH THE ORIGINAL CONTENTS AS SHIPPED BY THE MANUFACTURER. USED ITEMS OR ITEMS WITH OPENED PACKAGING ARE SUBJECT TO A 25% RESTOCKING FEE.
Is there a time limit to return an order?
Authorized returns must be shipped freight prepaid and received within 30 days of purchase.
My item is not working, what should I do?
Defective items are replaced at no charge to you under your product warranty but please contact us prior returning your item to make sure that is not a technical or operation issue that we can resolve prior returning the item.
The standard return policy and restocking fee apply to items that are wrongfully returned because of user error and are not defective.
I received the wrong item, what should I do?
DEITEK is committed to provide the highest level of service and if you received an incorrect item by mistake - don't worry - simply call us toll-free at 866-482-8919 and we will take care of all the shipping expenses and getting you the correct product right away.